Delivery
Process
- Seller prepares within 24hrs of agreement
- Standard delivery: 2-3 business days
- Express delivery: Same day
- Delivery fee shown at checkout
Responsibility
- Damaged delivery → report within 48hrs to destek@ig-kalvio.com
- Photo documentation required
Returns
Accepted Return Situations
- Wrong material delivered
- Different condition than listed
- Damaged or incomplete delivery
Return Process
- Contact destek@ig-kalvio.com
- Send photos and order number
- Response within 3 business days
- Approved returns will be refunded
Non-Accepted Returns
- Change of mind
- Damage caused by user
- Beyond 14-day period
Contact: destek@ig-kalvio.com